This project will be carried out in collaboration with several European countries (Belgium, Latvia, Slovenia and Denmark). Hospitals in European countries need to implement digital support for their patients and frontline caregivers.

Pragma-TIC will ultimately improve the health and quality of life of patients and relieve the workload of frontline carers in the long run. It will help patients take responsibility (respecting their choices), understand their disease, change their behavior, apply their treatment (observance) and use tele-health tools.

Objectives for the caregivers : to ensure that the frontline caregivers are capable of accompanying the telemonitoring of chronic patients by facilitating their autonomy; to make the patient feel secure by the support provided; to acquire a sufficient base of techniques and knowledge to conduct educational activities and analyse the results; to be part of an international community of caregivers; to apply safety rules and good practice guidelines; to provide clear, constructive and supportive feedback to patients and peers.

Patients and caregivers will be trained using the Pragma-TIC e-learning Platform and their competences acquired in digital literacy will be validated through non-formal certificates delivered by health institutions.

The pandemic has shown how important is that each patient takes charge of its own care, as this medical follow-up requires digital tools, leaving a large number of citizens in a difficult situation.
In this context, Pragma-TIC aims at bridging the digital divide for chronic patients suffering from digital illiteracy by giving the possibility to the frontline caregivers to become their e- health educators.


For 24 months, 20 frontline/field nurses from 4 hospitals will contribute to the development of digital health literacy skills for nearly 200 chronic patients (whose health condition requires daily care and are vulnerable) so that they can become more autonomous thanks to remote monitoring.

The Pragma-TIC e-learning platform will be implemented in English and in the 4 languages of the Consortium, favouring the better understanding of the Web, medical devices tools, health Apps and other classic telecommunication tools.

Two levels of certifications will be targeted. At the level of the caregiver, the first level concerns the e-educators (involved caregivers) who will find themselves validated as educators and will use those new skills to train other patients. The second level concerns the e-educators + who will be able to train their peers. At the patient level, the first level concerns the e-patients who will find themselves assessed as capable of having a follow-up at home. The second level concerns the e-patients + who will use their new skills to train their fellow patients.

The e-educator certificates will be integrated into the professional portfolio of the caregiver and those of the e-patient in patient's medical record.